Hi, I'm Ridma

Business Analyst

A passionate Business Analyst with 7+ years of experience in ERP implementation, process improvement, and data analysis. Based in Calgary, I specialize in transforming complex business challenges into efficient solutions.

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Ridma - Business Analyst

Core Competencies

Business Analysis

Expert in requirement gathering, process mapping, and stakeholder management with proven success in multiple industries.

Requirement Gathering UML Diagrams Process Mapping

ERP Implementation

Extensive experience in implementing and optimizing ERP systems, ensuring seamless integration and user adoption.

User Adoption UAT Quality Assurance

Process Improvement

Skilled in identifying inefficiencies and implementing solutions that enhance operational effectiveness.

Digital Transformation Workflow Automation Problem Solving

Project Management

Strong leadership in managing cross-functional teams and delivering complex projects on time.

Stakeholder Management Communication Team Leadership

Data Analysis

Proficient in analyzing complex data sets and providing actionable insights for business decisions.

Data Visualization Business Intelligence Reporting

Customer Relations

Dedicated to improving user satisfaction through effective communication and relationship building.

User Satisfaction Relationship Building Client Management

Professional Experience

Business Analyst

Hoist Global Tech Solutions Inc

Remote - Calgary, Alberta

Jul 2022 - Present
  • Analyzed client requirements with 95% accuracy, translating them into end-to-end solutions for IFS ERP implementations
  • Organized and facilitated workshops and meetings to gather requirements and provide updates
  • Facilitated and conducted stakeholder meetings with participants ranging from SMEs to the Steering Committee
  • Led workshops using innovative process mapping techniques, resulting in increased user adoption and satisfaction
  • Managed user acceptance testing and change requests, optimizing timelines while maintaining high quality standards
  • Collaborated with cross-functional teams to develop and document comprehensive change management strategies
  • Conducted training sessions and provided support to stakeholders during system rollouts

Senior Business Analyst (Senior Software Designer)

IFS R&D Pvt Ltd

Colombo, Sri Lanka

Oct 2019 - Dec 2021
  • Developed innovative solutions for the HCM Team Calendar functionality, boosted employee productivity
  • Led cross-functional teams, streamlining processes within the product
  • Enhanced the IFS ERP System's HCM Time Functionality, increased system efficiency and reduced downtime
  • Utilized HP ALM for comprehensive testing, achieving a 15% increase in product quality based on user feedback
  • Updated test cases in JIRA, leading to a decrease in average testing time per sprint and avoiding documentation errors
  • Collaborated with stakeholders to gather insights and validate findings

Senior Business Analyst - Lead Business Analyst

Sanje Pvt Ltd (Microsoft Partner Sri Lanka)

Colombo, Sri Lanka

Jan 2017 - Sep 2019
  • Successfully implemented 13 projects across 5 countries, exceeding client expectations with a 90% success rate
  • Evaluated potential software solutions, including internal and off-the-shelf options, ensuring alignment with business requirements and objectives
  • Developed and executed comprehensive test plans and user acceptance testing (UAT) to validate system functionality and performance
  • Developed detailed user personas and journey maps to inform design and development decisions
  • Implemented tailored business strategies, generating revenue increase and a reduction in operational costs
  • Led cross-functional teams, streamlining communication and project execution across international locations, achieving an improvement in project delivery timelines
  • Analyzed and designed UI components using Frigma, enhancing user experience

Featured Projects

ERP Implementation Project

Led comprehensive HCM requirements analysis and implementation for energy and global life science tools sectors across Canada, UK, and USA.

  • 95% accuracy in solution delivery
  • 20% increase in user adoption
  • 30% reduction in implementation timeline
  • Successful multi-country deployment
ERP Implementation HCM Analysis Process Optimization

Loan Origination System (SKALE)

Led the development and implementation of a comprehensive loan administration and origination solution across multiple countries. Successfully transformed from a project to a product, serving stakeholders in Sri Lanka, Maldives, Nepal, and Bangladesh.

  • Conducted requirements gathering with 50+ stakeholders
  • Developed knowledge base for efficient loan processing
  • Redesigned UI using Marvel Prototyping Tool
  • Created detailed flowcharts and use cases with Microsoft Visio
Requirements Analysis UI/UX Design Process Optimization Documentation

Digital Transformation Initiative

Spearheaded a digital transformation project that automated 70% of manual processes and improved data accuracy by 90%.

Digital Transformation Automation Data Analysis

SharePoint Workflow Automations

Led comprehensive workflow automation initiatives across multiple departments at Male, Maldives, significantly improving operational efficiency and reducing manual processes.

  • 40% increase in productivity through 20+ workflow implementations
  • 25% faster approval processes
  • 15% reduction in document processing errors
  • 95% user satisfaction rate
  • 30% improvement in bug resolution time
  • 10% reduction in project completion time
SharePoint Workflow Automation Process Optimization JIRA

Latest Articles

ERP Implementation
February 28, 2025

Best Practices for ERP Implementation

Key strategies and insights for successful ERP implementation projects in modern organizations.

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Digital Transformation
February 20, 2025

Digital Transformation Success Stories

Real-world examples of successful digital transformation initiatives and lessons learned.

Read on Hashnode